Shipping, Returns, Refunds and Cancellation Policy FAQs

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SHIPPING

Do you ship worldwide? 

We proudly offer international shipping services. We ship to all countries in the world and here is a list of the top 40 countries we ship to: 

In America In Europe
USA United Kingdom
Canada Austria
Brazil Belgium
Mexico Croatia
  Estonia
In Oceania Finland
Australia France
New Zealand Germany
  Gibraltar
In Asia Greece
Hong Kong Hungary
Israel Ireland
Japan Italy
Malaysia Latvia
Singapore Lithuania
  Luxembourg
  Malta
  Netherlands
  Norway
  Poland
  Portugal
  Russia
  Spain
  Sweden
  Switzerland
  Turkey
  Ukraine

How long does shipping take, or when can I expect my order?

Most of the time we ship here from the USA. And domestic delivery take 1-6 days. But since Oozox.com works with manufacturers and artisans across the world to source the best and coolest products at the prices that suit you we would like customers who are outside of the USA to note that delivery can take up to 14 more days, most of the time because of location and customs controls. So no worrying if the product doesn’t arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

Please note that we do not ship on Saturday, Sunday or holidays. Also, while we will do all we can to ensure your order is delivered on time, Oozox.com can not be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. When that happens each item will have its own tracking code. If you receive some items without some other one please wait for a few days. If after that you don’t receive the other item(s) just contact us and we will be happy to help.

What about customs/import duties and fees?

International customers are responsible for customs/import duties and fees. We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that your packages may get customs fees when they arrive in your country. 

How do you ship packages?

Packages shipped from our US warehouses are shipped through USPS and packages from our warehouses in China are shipped by ePacket or EMS depending on the weight and size of the purchased items. 

Do you provide tracking information?

Yes. Once your order ships, you will receive a shipment confirmation that contains a tracking number. The tracking results can be found on our website (main menu), at the section called “Track Your Order”. All tracking number will be emailed to the customer as soon as the tracking information becomes available. Due to high-season demand, our support staff may be delayed in delivering you the tracking information. If you haven’t received your tracking number within 2-5 days of purchase please contact us here.

My tracking says “no information available at the moment”?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

Can I pick up my order in person?

No, unfortunately. We do not have a physical storefront. We sell online only.

Do you ship to APO addresses?

Yes, we do! To do that, please write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1. The city field will need to be one of the abbreviations set forth by the Military.

APO: Army Post Office, FPO: Fleet Post Office, DPO: Diplomatic Post Office.

The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:

AA: Armed Forces Central and South Americas (Armed Forces Americas);

AP: Armed Forces Pacific;

AE: Armed Forces Europe (including-Canada, Middle East, and Africa).

Set the country as the United States, as these addresses are considered part of the U.S.

Other considerations

The place for delivery of the goods will be agreed between the Seller and the User and shown on the Order Confirmation. Any dates quoted for delivery of the goods are indicative only. Time for delivery will not be the essence of the Contract and the Seller will not be liable for any loss or expenses sustained by the user arising from any delay in the delivery of the goods howsoever caused.

The Seller will not be liable for short delivery or defective goods unless notice is given to the Seller in writing in accordance with Refunds Policy within seven days of delivery. In each case, the notification must include the invoice number, delivery note, number and details of the claim. 

RETURNS AND REFUNDS

Returns

Our return delay is 30 days, from your date of order and the item/s you want to return must be new, in its original condition, in the original unopened packaging with the original tags and tickets attached. Any possible return must be made in compliance with these conditions in order for us to receive the item/s.

Only regular priced items may be returned and refunded. No return or refunds on free items. Some other types of goods are also exempt from being returned:

  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, health, and personal care items, hazardous materials, or flammable liquids or gases.
  • Downloadable software products.

About the return Shipping

You will be responsible for paying for your own the shipping costs for returning your item/s. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Very important: do not send your purchase back to the manufacturer. For exchanges and returns please contact our customer support team by providing the following information: 

  • Your name;
  • The relevant order number;
  • The order date;
  • The name of the product you wish to return.

To complete a return, we require a receipt or proof of purchase.

Refunds

We only allow refunds for faulty products. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In case of late refunds

First check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us here and we will contact you for the procedures. 

CANCELLATION

Can I change/cancel my order?

This depends on what stage of the fulfillment your order is in. For an order to be eligible for cancellation the Buyer must advise us in lo longer than 24 after the order completion. 

In the case of a valid claim, the Seller may, at its sole discretion, replace the goods (or the part in question) or refund to the user the price (or an appropriate proportion of the price). The Seller will have no further liability to the Buyer in respect of the matters referred to in this Condition. 

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